Business today is service & Service is people based
Delta assists other companies in delivering a superior customer service experience by helping them get the right person with the right skills in the right place at the right time.
The world is now a service based economy. Services are people intensive, making service performance and labor cost control mission critical.
Delivering a great customer experience is extremely important for any business.
The better experience your customers have, the more recurring revenue and positive reviews you will receive.
Managing services talent is a constant evolving task of controlling the supply of people to facilitate the work with demand for those same services.
Project delta details
Trademarked industry leading process solution adopted by hundreds of companies around the globe.
- A profitable company with strong margins offering market leading solutions to service businesses
- Services account for ~79% of US GDP according to Deloitte Insights – The Services Powerhouse
- Highest margin offerings of “Delta” are growing quickly and can scale with minimal requirements
- Diversified revenues with no significant concentrations by customer volume, industry or market
- Marketing spend has been efficient, but minimal, and investment would readily drive more growth
- Competitors exist in aspects of company offerings, but none similarly focused or as comprehensive
- Primary target growth markets include enterprise IT, construction, legal and accounting firms
- Bolt-on, proven solutions that complement a current set of B2B professional services offerings
- Cross-sale access opportunities to a sizable portfolio of brand-name clients in diverse industries
- Revenue sources ready for the challenges of a pandemic environment and remote workforces
- A succession-ready management team with motivated staff averaging 7.5 years of experience
Project Delta has some expenses (e.g. travel, meals, etc.) reimbursed by clients. Adjusting the operating profit margin to remove these zero profit pass-through reimbursements and including add back expenses (91.6% are owner compensation) provides a truer run rate representation at the bottom of the above illustration.
No 2022 reimbursements were projected. Increasing OPM in future years reflects continued transition to and growth in much higher margin virtual and on-demand training. “Delta” has no debt on the balance sheet.
Trailing Twelve Months (TTM; May 1, 2021 through April 30, 2022)
$3.307MM revenue, 17 new accounts signed
$703.4K pre-tax profit
$796.4K approximate adjusted EBITDA
